![]() If you disagree or require clarification of a debit memo (DM), or a credit memo (CM), you must use the dispute process in BSPLink. Missing or incorrect cross-reference where a tax exemption may apply will result in a ticketing error fee of $50 CA*/US.įor Agencies located in Canada and Internationally, Debit Memo Dispute correspondence via BSPLinkĪir Canada Audit does not accept travel agent correspondence for Debit Memo (DM), or Credit Memo (CM) via email.Failure to issue a ticket and/or process a refund according to the Air Canada policy, may result in a ticketing/refund error fee for 20% of the debit memo value (minimum $50 CA*/US).Ticketing Errors fees may also be assessed for: There is no minimum value for recalled Time of Ticketing, taxes, including the lack of proper documentation for tax exempt tickets, surcharges, or fees.Multiple items below the minimum value may be accumulated for debit memo issuance.Non-compliance to Air Canada’s CRS booking and ticketing policy Refund and exchange audit missing or under collection of supplementary fees, such as a change fee ![]() Time of ticketing/mark-up audit anything less than $5 CA/US will not be debited/or credited. If the payment failed to reach the customer, please investigate. You confirm that the refund payment to customer was successful.You refund your customer immediately when Air Canada processes a refund that your agency received as a credit memo.You review debit and credit memos your agency’s BSP/ARC memos, weekly.A ticketing/refund error fee may apply for failure to ticket/refund according to the Air Canada policy.Air Canada is subject to audit assessment by tax authorities, for a period of 7 years. Under collection of taxes and missing information on tax exempt tickets will be treated as an exception.Credit card chargebacks may be debited beyond the time limit if the card processor invokes longer timeframes, allowing the cardholder extended time frame to dispute/reject the credit transaction.If we suspect abuse or fraud, an in-depth audit of this agency would follow, and time limits are not applicable. With all sales and refund audits, the 6-month time limit applies only to normal errors.The above standards apply to all fares, commissions shown in the commission box of the ticket, and to the CRS Booking and Ticketing policy.Non-compliance of CRS Booking and Ticketing policy Unreported sales, duplicate usage, tax issues, credit card chargebacks Non-compliance with rules and calculations of the refunded fare/taxes and commissions returned violations of any procedures specified in a policy or procedure.ĪC will impose fees collected via debit memo for any refund that could have been processed by the travel agency. Fare, tax, change fee, time of ticketing and mark-up violation
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